Basement Doctor Reviews

From Our Satisfied Customers

Waterproofing - Foundation Repair - Sumps - Crawl Space Vapor Barriers - Mold 

 The entire experience was pleasant. They arrived promptly and even finished ahead of time, and just as they promised there was no mess left behind. Everything was done in a professional manner. I would highly recommend to anyone needing basement service.
Gerard & Marilyn Goforth, Columbus, OH

I was very pleased. The person I spoke to on the phone was understanding, nice and helpful. Tech was here on time, called first, and also nice and helpful. I have recommended you to freinds and family and will continue to do so. Thank you for all you do.
Jean Hartwell - Columbus, OH

Had used your services a few years ago and was very satisfied, si when I decieded to finish treating the remaining basement walls there was no question as to who I would call. Thank you for making that area a brighter, cleaner, safer place to work.
Sharon Thomas - Columbus, OH

I had a good experience with the crew of The Basement Doctor and they were very professional.
Roger Young, Radcliff, KY 

Crew did a great job cleaning up. They were very professional and informative. Job was done (completed) timely. The people who did the estimate were professional and knowledgable.
Bob Paynter - Gahanna, OH

The whole process was very smooth starting with the preliminary estimate/inspection through completion of the job. Matt and Brady were professional, honest and customer focused.
Chris and Sarah Connor - Hilliard, OH

From the sales to the installation, everything was done in a professional manner and it solved our problem.
John Morgan - Westerville, OH

I decieded to use Basement Doctor for my basement repair because the first person I met with was extremely informative. Other companies quoted repairs for a crack they couldn't see. Only y'all said you needed to SEE the crack to accurately assess the repairs!
Kelly Leland - Fort Wayne, IN

The crew was very friendly and helpful with questions concerning the systems.
Bev Gurr - West Chester, OH

Bryce Alexis - quite a pro. Great attitude, great customer service skills. This young man is a great asset to your company! I vote him a raise and promotion!
Bob & Shelly Wolfe - Johnstown, OH

Preperation to keep dust and dirt to a minimum was properly done. Crew were courteous and freindly and worked dilligently, only taking a short break for lunch. Work was finished on a timely basis.
Jerry Fischer - Urbana, OH

Impressed by crew. Clean up was excellent, 10 inches of September rain and no signs of water!
Rob & Sandy Cornell - Kettering, OH

Friendly, competant.
Dick & Carol Mickley - Marysville, OH

Very professional - on time.
Richard & Lois Schultz - Columbus, OH

Matthew was professional and took time to answer every question thoroughly.
Danny Stanton - Columbus, OH

Dan and crew were great.
Peter & Carolyn Hendey - Columbus, OH
 
I can't wait until it rains for days on end so I can watch my basement stay dry! Thank you.
Tracey Power, Edgewood, KY

Your Project Manager Andy and Foreman Matt were very professional - the crew was exceptional. Great job and our thanks!!!
William & Mary Irwin - Hilliard, OH

John (Clements) was very personable. He was honest. He corrected the problem we had and did not overcharge us. Lee did a very efficient job. He didn't disturb our landscape. John and Lee were impressive and acted like they were working at their own homes! We would recommend them in a heartbeat!
Sue Wesche - Napoleon, OH

Supercrew. Worked extremely fast and cleaned up great when they were done. Very happy with work.
Cody Von Seelen - North College Hill, OH

Did a good job - cleaned up everything!
Gilbert & Toni Patton - Chillicothe, OH

The serviceman did an excellent job above and beyond the call of duty! He diagnosed our problems and helped to solve them. Much thanks!
Carol & Dennis Marby - Mansfield, OH

Very professional!
Gene Gartin - Pickerington, OH

I just had to write this email to compliment Jeff Hedrick, Senior Project Manager, for his assessment of my basement yesterday.  I was concerned about some minor moisture on one wall in the basement and some cracks in the floor.  Jeff came promptly to the appointment and was very professional during his evaluation.  I learned a lot and had all of my questions answered.  Jeff was courteous and friendly and even made some suggestions for how I might prohibit some of the moisture.  And the best part was I don't need any work done and now I have peace of mind.

Thanks, Basement Doctor. And Thanks, Jeff!
Hilliary Hatchett - Reynoldsburg, OH

We've already seen the benefits of the spray foam insulation; our gas bill was lower than expected last month - Thanks!
Christopher Mason - Dublin, OH

I was pleased to see how clean everything was after (the) job was completed.
Rob & Heather Covault - Piqua, OH

John & Lee were very efficient - got the job done and were on their way. Pleasant to work with. Did a neat job.
Barbara Barry - Lima, OH

I was impressed from start to finish.
Jim Manuel - Hilliard, OH

Crew was and and our and worked very well together.
Jim Sheterom - Galena, OH

Cam and his crew were very professional and was respectful of my property, cleaned up after themselves, and were very willing to make sure I understood the process and answered all of my questions.
Jennifer Van Cleve - Oakwood, OH

Crew was courteous and left a clean area when work was completed.
Bill Francis - Lexington, KY

I can't believe they work thru the basement windows. They never came in the house. I'm so amazed. Very neat and thoughtful. I will highly recommend your company very much. Thank you for being so nice. As soon as I know someone that needs your work I will fill out the paper and call you. Thanks again.
Mrs. Vernon - Columbus, OH

The crew that came to our home were polite & neat as was possible. We were well satisfied with our experience. Thank you.
Rachel & Thomas England - Cincinnati, OH

Excellent work.
Ron Bramlage - Crescent Springs, KY

Your foreman Harry and his crew were very coordinated with (the) work plan and very courteous.
Russell & Alberta Groger - Walton, KY 

Been with the company for years.
John Gilmore - Columbus, OH

All crew members were willing to help with misc clean up activities.
Jerry Peterson - Alliance, OH

Yes, I was very satisfied with the way the work was completed. I was told it might take two day. I t was completed in one day. I felt they did a good job.
Ada Eyler - Lima, OH

Very nice - Polite - Informative - was here on time.
James Leonhardt - Nevada, OH

Basement was left cleaner than it has ever been! Foreman on Phase 1 was outstanding. I was impressed by the organized teamwork. You can tell it wasn't their first job.
Nancy Bell - Chillicothe, OH

Excellent.
Judy Rosebrough - Powell, OH

I found The Basement Doctor's work to be done professionally and in a timely manner.
Elvira Montgomery - Dayton, OH

Excellent work provided by customer - friendly employees. Very Pleased
Nancy Colley - Delaware, OH

Everything thus far seems great. Very pleased with the CleanSpace in the crawl space. We thank the foreman for noting the slight gas leak in the basement. Columbia Gas came out that night and easily corrected the problem.
John & Kristine Gillingham - Westerville, OH

Very professional. John and Cann took their time explaining everything and showing us what needed done. They answered our questions and concerns professionally and in a timely manner. The crew did a great job and cared about the job. So far we are extremely happy with the work. Hopefully in the future we can tighten the bolts and walls (will) show some movement out.
Mark & Jan Schluneker - Elida, OH
 
Very good, no more water in the basement. Yea Rah!
Mark McKinley - West Alexandria, OH

Amazing experience - Pleasant people! We were duly impressed by the performance of each and every person on the job. What a great team leader Lee is! Thank you!
Julie & Howard Brickner - Ottawa, OH

You have a wonderful employee in John Gladstone. He is so helpful in evaluating our situation and is equally efficient and skilled in the work he completes.
William & Barbara Horn - Bellfontaine, OH

 I'm always very pleased with the work I have received from J&D. They always make sure there isn't any mess made or left.
Carolyn & Jake Bailey - Hilliard, OH

I did a lot of online research before deciding to encapsulate my crawl spaces. I am very happy that I did it & chose The Basement Doctor to install it.
Barbara Kent - Morrow, OH

Wes Martin was very professional and experienced. We felt he had the answer to our problem. James Martin kept his crew on track so all work was done efficiently and did not disrupt us at all.
Donna Reed & Joe MacDuffie - Westerville, OH

Thorough, timely, careful, very professional! No water seepage at all since, even during or after gully-washer rainstorms.
Paul Winkler - Middletown, OH

Very professional, friendly service is always a good thing and I thank your whole team for that. I am very pleased with the entire job especially an extra thanks to the crew who installed the system. I will definitely be happy to hire you guys in the future if needed. Hopefully I won't need to though.
Mike Davis - St. Marys, OH 

Timely, professional service.
David Dittman - Columbus, OH

The back up sump pump really saved us. Well worth the price for the peace of mind.
Jennifer & Clay McCord - Grove City, OH

The installer was very knowledgeable of the product we purchased. He was on time for the installation and completed it on time. He was very neat and cleaned up before he left.
Mike & Linda Steckler - Columbus, OH

We were very pleased with the installation of our new sunhouse. John was respectful of our landscape and was very meticulous with the clean-up. Thank you so much!!
Tom & Carolyn White - Columbus, OH

Please that you stand behind your warranty! Devin is awesome! Polite, courteous & professional.
John & Deb Grueser - Springfield, OH

Very satisfied with the crawl space insulation and lining we had done. The crew was friendly and well mannered.
Thomas & Mary Ward – Cloverdale, OH

Very fast + efficient!
Bill & Beth Clower – Reynoldsburg, OH

Everyone was very kind and explained things when I asked. They were very careful passing through my living room & kitchen...There is no water in my basement any more. And my walls are there to stay. Thanks to all that worked on it.
Nola Falack - Cincinnati, OH

The crew was courteous, efficient and completed the project on time as scheduled. The improved crawl space and supporting structure have given me 'Peace of Mind'. It's something so important that you can't see like 'Curl Appeal', but adds to the valuable sellability of the house, if we ever sell it. I love my little house. Thank you kindly for making it better.
Portia Hall - New Albany, IN

Very pleased. Thanks!
Jon Weiss - Marysville, OH

Very much satisfied. I could trust the complete job to be done while I was in Florida. Good workmanship. Good salesperson.
Daryl Foster - Dublin, OH

We always have excellent service from The Basement Doctor.
Barry & Patty Keene - Westerville, OH

Already referred a customer!
Molli & Preston Marshall - Marysville, OH

Good explanation of process and fine job. Thank you.
Herman Dingler - Cincinnati, OH

Scott made sure that we would be satisfied with the remediations proposed. Andy & crew worked well together & efficiently. Good work!
Steve Bush - Lawrenceburg, KY

Excellent professionalism and honesty on bid!
Vicki Stacey - West Chester, OH

Roy and I are pleased with the work. The employees are easy to communicate with. Everyone was very professional.
Michelle Hutchison - Cincinnati, OH

Your men have always been polite. They answer whatever questions I have. Always keeps appointments on time.
Maxine Andrews - Delaware, OH

I have found all your workers have been helpful & friendly. They always clean up after finishing, very efficient and considerate.
Madeline Quinn - West Jefferson, OH

Very professional installation led by Mike. Good company + good people.
Don Andrews - Granville, OH

...and Michael was excellent!
Colleen Opremcak - Worthington, OH

We got very nice service from Ed Piker and Robert.
Rui Wu - Jacksonville, IN

Everyone was very nice. They called when they said they would. It was a positive experience working with them.
Susan Scott - Columbus, OH

Receptionist at store (was) super friendly and helpful. Also had contact with sales and install guys. Everyone (was) great to work with. Got an appointment quickly and installed quickly.
Kirsten O'Driscoll - Pickerington, OH 

We trusted Wes and his assessment of our basement problems & were glad to have them take care of everything at once.
Janet & David Conrad - New Albany, OH 

Everything was set up in a timely manner. The crew was courteous and respected my belongings. They did a great job overall.
James McGee - Jackson, OH

In the middle of the installation we were hit by a storm that caused a power outage. The crew rented a generator and finished the job. They did an excellent job under tough circumstances. We are very pleased with the finished product and the crew that installed it.
Linda & John Ellis - Shepherdsville, KY

Art & Andy were great. They were very easy to talk to. They made me feel very comfortable. They were great.
Charlene Kirk - Cincinnati, OH 
 
Arrived the day and time promised - efficient - cleaned up after, removing all debris.
Robert N - Bellevue, KY

Keith was very helpful. Window choice perfect. The crew was great.
Ann Beattie - North Manchester, IN

Very positive.
Robert & Wendy Pelberg - Cincinnati, OH

Steve and Rob were both very professional and helpful in answering any questions we had. Rob cleaned up the area wonderfully. I am confident I purchased the right product from the right company.
Shawn & Emily Pearson - Cincinnati, OH

I am so very pleased with the work that was done. I can't believe how dry my basement is now. Thank you!
Ruth Buzard - Columbus, OH

It is wonderful to have a dry basement. Maybe in time we'll be able to finish it into rooms. Mike was very helpful, explaining it to me....
Sandra Frech - Pickerington, OH

Everyone was very nice. Service was prompt.
Barbara & Jack Haehn - Wapakoneta, OH

Both times we used your service it has been a great experience. Thank you so much!
Alexandria & Jason Niehaus - Cincinnati, OH

I was very pleased with the cleanup and condition of the basement when the crew left.
Mary Fike - Portsmouth, OH

The installation crew was very professional ...the job they did confirmed the reputation they have.
Patricia Bell - Wheelersburg, OH

“The workers were great! Did a marvelous job...were friendly and accommodating. I could even trust them when I could not be home. They came immediately when I really needed them! Very grateful, thank you!”
Mary Belle Fairall - Lima, OH

August 10, 2009

My experience began over 20 years ago when one of my basement walls was bowed-in to such a degree that my kitchen was threatening to fall into the basement.

J&D not only corrected the wall problem but also fixed the problem causing the wall problem. I have had a dry, straight walled basement ever since.

Several weeks ago I called to get instructions for keeping a constant pressure on the support beams. J&D sent a representative, at no cost, to show me and make the initial adjustment.

He arrived on time and performed the requested adjustment. While here he showed me several things that also could use my attention. As a result  I had him install a backup electrical system for my sump pump, installed high pressure hoses on my washer and installed an outside overflow valve for the sump pump in case the drain pipes to the curb became frozen, which happened several years ago.

I have the highest regard for the workmanship of J&D Basement Systems and am willing for them to use my name as a referral for anyone who questions this company's ability to perform services way above the norm.
William J. Strandwitz, PhD - Columbus OH

We are very satisfied with your...quality of work that was done in my home.
Dee Boyd - Columbus, OH

We now have a dry basement which we haven't had since we've lived there.  Very happy with your work. Thank you!
Dave Winans - Celina, OH 

All employees were very knowledgeable and informative. Pricing seems reasonable. Prompt service and willing to work with us.
Carol Smith - Blacklick, OH

Simply one of the best products I've ever bought! The TripleSafe gives me peace of mind about my basement. Very impressed from the salesman to the guys putting in the crock & sump. Prompt and very, very knowledgeable about the products!!
Bill Struver - Ft. Wayne, IN

Thank you guys for the excellent work. We know we can always count on you.
Shereen Azer & Sarah Mikhail - Lewis Center, OH

Before - every time it rained, we moved furniture, pulled back carpet & set down towels. After - Not one drop of water.
Helen White - Portsmouth, OH

I have been extremely well satisfied with the work that was done. The response/follow up to any concerns was done in a timely manner and to my satisfaction.
Mary Dunn - Cincinnati, OH

I would give you an A+ on a job well done.
Michelle & Jeff Swank - Belleville, OH

Unbelievable - I can't believe my basement is finally dry! Thanks so much!
Matt & Lisa Rickey - Vandalia, OH

Attn: Tom Johnson
April 10, 2009

Tom, on behalf of my husband and myself, I would like to thank you for the
wonderful repair and restoration of our basement and garage. The end
results are of the highest quality and the work crew (from Project Manager
Wes Martin to Mark Gohring) were efficient, timely and delivered as
promised.

We found there were a couple other issues that arose during this process
which were called to our attention and were repaired to our satisfaction.

I was most pleased with the concrete work done in our garage, driveway and
street apron. Your foreman, Mark Gohring, was most professional with his
work and courteous to us during the process. Needless to say, he is
outstanding in his craft and the results speak for themselves. He takes a
great deal of pride in his work and I would recommend him highly to
anyone.

Again, thanks for a job well done. Your team is to be commended.
Barbara and Glenn Dickey - Westerville, OH 

Good experience, good work. Got to job when stated, finished when stated, it would be done! Have sold the house and told new owners to transfer warranty.
James Smith - Columbus, OH

I just had to write and tell you... We had our system installed a few years ago (I'm sure it's in your records.) and we've had some pretty heavy rain storms in the past. I've seen it rain so hard that the sump ran every 10 minutes or so. Today it's been raining so long and hard here in Bucyrus that the sump has been cycling every minute for the last several hours! We couldn't be more pleased with the success and efficiency of the system. All that water would still be in our basement if it weren't for your excellent product and installation. We are VERY satisfied customers!
Cory & Judy Estes - Bucyrus, OH

We had work done in 1998 our basement is still dry. We are incredibly happy; the service they have provided us with is immaculate; they will go above and beyond to help their customers. They even fixed a problem not related to the system years later!
Hester and Loretta Young - Columbus, OH

We love the safe, confident feeling we have about our home now. It is nice not worrying about our basement leaking any more. Also, our daughter has been taken off one of her allergy medications since the CleanSpace was installed!
Gina & John Elson - Miamisburg, OH

Excellent products and good, professional installation; overall, a good experience and our basement is DRY!
Janet Brierley - Cincinnati, OH

From the first phone call until the job was completed I knew that I had made the right choice use J&D for the project. Your company provided quality service at a fair price. Thank you very much.
Tom Murphy - Orient, OH